Privacy Policy

Effective Date: January 1, 2025

Pivotal Propane, LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use and protect your personal information when you interact with our website or communicate with us through phone & SMS messaging.

1. Information We Collect

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • IP address & browser details
  • Any additional information you provide to us when communicating or filling out forms on our website.

2. How We Use Your Information

We use your personal information to:

  • Respond to inquiries and provide propane services
  • Communicate updates about your service
  • Send relevant information about our services, if consent has been provided
  • Ensure compliance with legal and regulatory requirements
  • Improve our website and services

3. Text Message Communication

By providing your phone number on our website or through other communication channels, you consent to receive SMS messages from Pivotal Propane, LLC. You can opt out ant any time by replying “STOP” to any message or contacting us directly at 740-699-1247.

4. Data Security

We take reasonable steps to protect the personal information you provide to us. We utilize industry standard security measures to safeguard data from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

5. Sharing Your Information

Pivotal Propane, LLC does not sell, rent or trade your personal information with third parties for marketing purposes. WE may share your information with trusted third parties who assist us in operating our business, such as IT service providers, but only under strict confidentiality agreements. SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties under any circumstances.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how users interact with our website and you can choose to disable cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access, update or delete your personal information
  • Withdraw consent to any communication or processing of data
  • Request information about how your data is being used

To exercise your rights, please contact us at 740-699-1247

8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Disclaimer

The following disclaimer applies to the use of our website and communications with Pivotal Propane, LLC:

1. General Information Only

The materials and information on this website are provided for informational purposes only. For advice regarding specific propane issues, please contact us directly. THIS IS AN ADVERTISEMENT.

2. Text Message Disclaimer

By contacting Pivotal Propane, LLC via SMS, you agree to receive replies to your inquiry. Please note that standard messaging and data rates may apply. You can opt out of receiving SMS messages at any time by replying “STOP.” Text communications with our office are for informational purposes only.

3. Limitation of Liability

Pivotal Propane, LLC will not be held liable for any damages arising from the use of this website or communications with the office. The information provided on this website is offered “as is,” without warranties of any kind, either express or implied.

Contact Us

If you have any questions regarding our Privacy Policy or Disclaimer, please contact us:

Pivotal Propane, LLC

66800 Pogue Road

St. Clairsville, OH 43950

740-699-1247